Refund and Returns Policy
Returns & Exchanges
Because our coffee is a consumable product with a limited shelf life, we are unfortunately unable to accept returns or exchanges for online orders and subscriptions except under certain conditions such as:
- You received an incorrect item from what was ordered
- Your item was damaged in transit
If you received an incorrect item or your item was damaged in transit, please contact us by emailing firstname.lastname@example.org with the following information:
- Your Full Name
- Your Order Number
- An attached photo(s) of the item(s) received
Customer support will get to you asap! Thank you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@blendofhope and we will make it right asap.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 5531 Preserve Pt, Flowery Branch, GA 30542.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to 5531 Preserve Pt, Flowery Branch, GA 30542.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
Thank you for the business, have a great day!